Read the following passage about endangered languages and mark the letter A, B, C or D on your answer sheet to indicate the best answer to each of the following questions from 27 to 34.
Are you thinking of becoming a receptionist? Many people might tell you it's an easy job. However, a receptionist has many responsibilities. So, what makes a good receptionist?
First of all, receptionists have to be friendly and welcoming. They're often the first people who see and speak to visitors at a company or organization, so they need to create a good image for the visitors. Good communication skills are really important, and they need to be patient and professional in all situations.
Second, good receptionists should be organized. They will have to multitask because they often need to cope with many requests at the same time. They will receive information from people and they'll need to take action. They should also have good memory so that they remember important details about customers or visitors.
Next, they need to know a lot about the company they work for and the services or products it offers. They need to be customers' questions or find help from the right person.
Finally, receptionists need to have good technology skills. There's a lot of equipment receptionists need to use in order to do their jobs effectively. Sometimes, they'll need to help their co-workers who aren't so good with technology. Also, technology is always changing, so receptionists will need to adapt to and learn how to use new tools.
Do you think you have these skills and characteristics? Do you enjoy working with different types of people in different situations? Do you like the idea of working in a job with lots of responsibilities? If the answer to these questions is "yes", then being a receptionist might be the right job for you.
(Adapted from I-learn Smart World)
